Customer Care Centre

Where site operations run mission critical activities and the consequences of downtime are significant, DKI’s Customer Care Centre (CCC) are your operational partner. Working in partnership with site personnel the DKI CCC team respond to site enquiries aligned with their Support Level Agreement

DKI has a ‘whole of life’ philosophy towards our products. We have developed a sophisticated infrastructure headed by our 24 hour Customer Care Centre (CCC) to provide you with ready access to support throughout the life of your DKI Terminal Automation System.

 

DKI has a ‘whole of life’ philosophy towards our products. We have developed a sophisticated infrastructure headed by our 24 hour Customer Care Centre (CCC) to provide you with ready access to support throughout the life of your DKI Terminal Automation System.

 

Support Philosophies

24 x 7 x 365

Available to help resolve and diagnose site issues to assist making sure operations get back to full capability as soon as possible. Tell me more…

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Knowledge Centre

A team of multi-lingual, expert and knowledge personnel, able to respond to your queries through remote and on site support services. Tell me more…


Experience

Our expertise built over many years of applied industry experience across international boarders means your site has access to a broad range of know how that assists site to operate and deliver product every day, all day without interruption. Tell me more…

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Whole Of Life

Embracing a “Whole of Life” support philosophy means site systems are supported through their entire operational life. In addition, this means solutions that are engineered to endure beyond their initial life span using open architectures that allows future evolutionary options. Tell me more…

Support Philosophies


24 x 7 x 365

Available to help resolve and diagnose site issues to assist making sure operations get back to full capability as soon as possible. Tell me more…

Alt Text


Knowledge Centre

A team of multi-lingual, expert and knowledge personnel, able to respond to your queries through remote and on site support services. Tell me more…

Alt Text


Experience

Our expertise built over many years of applied industry experience across international boarders means your site has access to a broad range of know how that assists site to operate and deliver product every day, all day without interruption. Tell me more…

Alt Text


Whole Of Life

Embracing a “Whole of Life” support philosophy means site systems are supported through their entire operational life. In addition, this means solutions that are engineered to endure beyond their initial life span using open architectures that allows future evolutionary options. Tell me more…

Alt Text

OUR SERVICES

Site Modelling
Application Development
Testing
Meter Proving

OUR SERVICES


Site Modelling

Site Modelling

Application Development

Application Development

testing

Regression Testing and Verification Services

Meter Proving

Meter Proving

Other Services