Diamond Key International
Support
Customer Care Centre
DKI's Customer Care Centre (CCC) is your operational partner for business-critical activities on site, and the consequences of downtime are significant.
In cooperation with the on-site staff, the team from DKI CCC responds to on-site requests within the framework of the Support Level Agreement.
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DKI follows a 'whole life' philosophy in its products. We have developed a sophisticated infrastructure, led by our 24-hour Customer Care Centre (CCC), to ensure that you have access to support at all times throughout the life of your DKI terminal automation system.
Support Philosophies
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Knowledge Centre
A team of multilingual, knowledgeable staff able to answer your questions remotely or on-site.
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24 x 7 x 365
Available to assist in resolving and diagnosing site issues and ensuring that operations are fully operational .
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Experience
Our expertise, built over many years of applied industry experience across international borders, means your site has access to a wide range of know-how that supports the operation and delivery of products every day, all day, without interruption.
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Philosophy
The philosophy of "Whole of Life" support means that systems are supported on-site throughout their operational life. Furthermore, it means that solutions are designed to last beyond their initial lifespan, using open architectures that allow for future evolution options.
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Customer Care Centre (CCC)
Toll Free ( within Australia): 1800 333 319
Toll Free ( within New Zealand): 0800 47 5032
Toll Free ( within Malaysia): 1300 13 3356
Toll Free ( within Indonesia): 0803 321 8405
Toll Free ( within United Kingdom): 0800 041 8138
Direct Dial (Philippines): +63 23953486
Direct Dial (China): +86 21 8024 6089
International: +603 7661 6218
Email: support@diamondkey.com