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Diamond Key International

Support

Customer Care Centre

DKI's Customer Care Centre (CCC) is your operational partner for business-critical activities on site, and the consequences of downtime are significant.
In cooperation with the on-site staff, the team from DKI CCC responds to on-site requests within the framework of the Support Level Agreement.

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DKI follows a 'whole life' philosophy in its products. We have developed a sophisticated infrastructure, led by our 24-hour Customer Care Centre (CCC), to ensure that you have access to support at all times throughout the life of your DKI terminal automation system.

Support Philosophies

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Knowledge Centre

A team of multilingual, knowledgeable staff able to answer your questions remotely or on-site.

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24 x 7 x 365

Available to assist in resolving and diagnosing site issues and ensuring that operations are fully operational .

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Experience

Our expertise, built over many years of applied industry experience across international borders, means your site has access to a wide range of know-how that supports the operation and delivery of products every day, all day, without interruption.

whole-of-life

Philosophy

The philosophy of "Whole of Life" support means that systems are supported on-site throughout their operational life. Furthermore, it means that solutions are designed to last beyond their initial lifespan, using open architectures that allow for future evolution options.

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Customer Care Centre (CCC)

Toll Free ( within Australia): 1800 333 319
Toll Free ( within New Zealand): 0800 47 5032
Toll Free ( within Malaysia): 1300 13 3356
Toll Free ( within Indonesia): 0803 321 8405
Toll Free ( within United Kingdom): 0800 041 8138
Direct Dial (Philippines): +63 23953486
Direct Dial (China): +86 21 8024 6089
International: +603 7661  6218

Email: support@diamondkey.com

ABN 86 082 814 168

    Customer Care Centre

    Toll Free ( within Australia): 1800 333 319
    Toll Free ( within New Zealand): 0800 47 5032
    Toll Free ( within Malaysia): 1300 13 3356
    Toll Free ( within Indonesia): 0803 321 8405
    Toll Free ( within United Kingdom): 0800 041 8138
    Direct Dial (Philippines): +63 23953486
    Direct Dial (China): +86 21 8024 6089
    International: +603 7661  6218
    Email: support@diamondkey.com

     

    Australia - Head Office

    110 Henderson Rd
    P.o.Box 2813
    Rowville, Victoria 3178
    AUSTRALIA
    Telephone: +613 9730 8888

    Malaysia Office

    22-1 & 22A-1, Jalan PJU 7/16A
    Mutiara Damansara
    47800 Petaling Jaya, Selangor
    MALAYSIA
    Telephone: +60 3 7951 0000

    China Office

    Rm 808 Block D JiaHua Building
    No 9, 3rd Street ShangDi
    HaiDian District
    Beijing, China 100085
    T: +86 10 6297 1803 / 7663 / 7650

    Thailand Office

    Suite 403, 4th Floor Tonson Bldg.
    50 Soi Tonson,
    Ploenchit Road, Patumwan,
    Bangkok, Thailand
    T: +66 2 652 2617